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FAQ

We understand that inviting someone into your home is a significant decision. Below are some of the most common questions we receive. If you don’t find the answer you’re looking for, please don’t hesitate to contact us.

What services do you offer?

We provide a range of cleaning services tailored to your needs, including:

  • Routine Cleaning: Regular upkeep to keep your home consistently fresh.
  • Deep Cleaning: Comprehensive cleaning for a thorough refresh.
  • Move In/Out Cleaning: Preparing your space for new beginnings.
  • Specialty Services: Oven, refrigerator, cabinet interiors, wall washing, and window cleaning.
  • Laundry Folding & Organization: Helping you stay on top of household tasks.
  • Eco-Friendly Options: We always use green, non-toxic products.

How do I schedule a cleaning?

Scheduling is simple! You can:

We’ll discuss your needs and find a convenient time for your service.

How are your services priced?

Pricing depends on factors like the size of your home, the type of service, and frequency. We offer free, no-obligation in-home estimates to provide you with an accurate quote tailored to your specific needs.

Are your cleaning products safe for pets?

Absolutely! We love our furry friends and prioritize their safety. We always use pet-friendly, non-toxic cleaning products to ensure a safe environment for your furry family members.

Do you offer green cleaning options?

Yes, we do. Our green cleaning service utilize Eco-friendly, biodegradable products that are safe for your family and  the environment.

Do I need to be home during the cleaning?

Not at all. Many of our clients provide us with a key or access code. We ensure all keys and codes are securely stored and use responsibly. If you prefer to be home, we’re happy to work around your schedule.

What should I do to prepare for a cleaning?

To help us clean efficiently:

  • Tidy up personal items and clutter.
  • Secure pets in a safe area (for protective and anxious fur-babies).
  • Provide special instructions or areas of focus.

There’s no need to clean before we arrive, that’s our job!

Is it okay if I have pets at home during the cleaning?

Yes! We love our furry friends! Lillian Daisy Cleaning Co. is proud to be a pet-friendly business. That said, if your furry family member is protective or anxious around new people, we kindly ask that they be placed in a secure, comfortable space during the cleaning. If you won’t be home at the time of service, just let us know the best way to navigate their needs, we’re happy to accommodate.

What is your cancellation policy?

We understand that plans can change. Please provide at least 24 hours’ notice for cancellations or rescheduling. This allows us to adjust our schedule and serve all clients effectively.

Will the same cleaner come each time?

We strive for consistency and aim to send the same team to your home. If a change is necessary, we’ll inform you in advance and ensure any new team members are fully briefed on your preferences.

What payment methods do you accept?

We accept:

  • Cash
  • Checks
  • Credit/Debit Cards
  • Bitcoin

Payment is due at the time of service. For your convenience, we can securely store your payment information for recurring services.

What if something is missed or damaged during cleaning?

Your satisfaction is our priority. If something is missed or damaged:

  • Missed Areas: Contact us within 24 hours, and we’ll promptly address the issue.
  • Damages: We are fully insured and will repair or replace any items damaged during our service.

Do you offer services on weekends or after hours?

Our standard operating hours at Monday through Friday, 9AM to 5PM. However, we understand that flexibility is essential. Upon request, we can accommodate weekend or after-hours appointments based on availability.

Can I customize my cleaning plan?

Absolutely! We offer personalized cleaning plans to match your specific needs and preferences. During our initial consultation, we’ll discuss your requirements and tailor our services accordingly.

Still have questions?

We’re here to help! Contact us today, and let’s discuss how we can make your home shine.

HELPFUL RESOURCES AND DOWNLOADS

Download and explore our signature offerings, specialty services, and what makes Lillian Daisy Cleaning Co. your trusted choice for a spotless home.

Download and explore our signature offerings, specialty services, and what makes Lillian Daisy Cleaning Co. your trusted choice for a spotless home.

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